Consumer Information & Dispute Resolution

In the event of a consumer dispute, the consumer can contact the European online dispute resolution platform, available at http://ec.europa.eu/consumers/odr or contact the following alternative consumer dispute resolution bodies:

1. CNIACC – National Consumer Conflict Information and Arbitration Centre
Phone: 213 847 484;
E-mail: cniacc@unl.pt ;
Web: www.arbitragemdeconsumo.org / www.facebook.com/cniacc

2. CIMAAL – Information, Mediation and Conciliation Center for Consumer Disputes in the Algarve
Phone: 289 823 135;
E-mail: Acimaal@mail.telepac.pt ;
Web: www.consumidoronline.pt

3. Arbitration Center for Consumer Disputes of the District of Coimbra
Phone: 239 821 690/289;
E-mail: geral@centrodearbitragemdecoimbra.com ;
Internet: www.centrodearbitragemdecoimbra.com

4. Arbitration Board for Consumer Disputes Lisbon
Tel.: 218 807 000 / 218807030;
E-mail: juridico@centroarbitragemlisboa.pt ; director@centroarbitragemlisboa.pt ;
Internet: www.centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Center
Phone: 225 508 349 / 225 029 791;
E-mail: cicap@mail.telepac.pt ;
Website: www.cicap.pt

6. Vale do Ave Consumer Dispute Resolution Center/Arbitration
Phone: 253 422 410;
E-mail: triave@gmail.com ;
Website: www.triave.pt

7. Consumer information, arbitration and arbitration board (consumer arbitration court)
Phone: 253 617 604;
E-mail: geral@ciab.pt ;
Website: www.ciab.pt

8. Consumer Arbitration Board of Madeira
Address: Rua Direita, 27 – 1o Andar, 9050-405 Funchal;
Phone: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt ;
Web: www.srrh.gov-madeira.pt

For more information, see the consumer portal at http://www.consumidor.pt